Head of Scaled Customer Success - Remote

Newsela is seeking a Director of Scaled Customer Success to lead the strategy and performance of our SMB and Schools segments. You will supervise frontline managers, design a scalable coverage model, and drive adoption, retention, and renewal readiness while building a proactive whitespace-driven growth approach.

This exempt salaried role emphasizes data-driven decision making, cross-functional collaboration, and the development of scalable customer journeys with a strong focus on customer