Newsela is seeking a Director of Scaled Customer Success (Remote, US) to lead strategy and execution for SMB and Schools segments. You will manage frontline managers, design a data-driven coverage model, and drive adoption, retention, renewal readiness, and account health at scale.
You will collaborate cross-functionally with Sales, Product, Marketing, Enablement, CS Operations and Customer Experience to ensure successful outcomes and growth opportunities across a large portfolio of accounts.
#J-18808-LjbffrHead of Scaled Customer Success (Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.