Head of Scaled Customer Experience & Adoption

Hi Marley is seeking a Director of Customer Experience & Scaled Success to lead initiatives that enhance customer engagement and retention. This leadership role will define key strategies for customer onboarding, adoption, and advocacy, ensuring that our products meet customer needs effectively.

Ideal candidates will possess 8–10+ years of experience in customer success or similar roles, showcasing their ability to operationalize engagement systems in a growing organization.

Located in Boston, this hybrid role allows flexibility and teamwork for impactful collaboration.