Head of Returns & Post-Delivery Operations (Hybrid)

Zoro.com seeks a Senior Manager, Returns & Operations to lead end-to-end post-delivery activities, including returns, replacements, warranty claims, and delivery exceptions. You will define operating models, use data to guide decisions, and build capabilities to improve customer outcomes and reduce costs.

The role requires developing scalable processes, dashboards, and governance, while coaching teams and partnering with logistics providers to optimize reverse logistics and fulfillment.