Head of Retention Analytics & Forecasting

Fetch, a US-based pet-insurance-focused company, is expanding a Loyalty & Retention analytics function. You will own measurement, modeling, experimentation, and forecasting that explain why members churn and what keeps them engaged. Your work guides lifecycle communications, channel quality, payment recovery, and save-desk spend.

You will present results with evidence-based conclusions to executives and help shape a durable, scalable retention framework across the organization.