Head of Product, Linga

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As the Head of Product within PNC's Linga organization, you will be based remotely. The Head of Product is responsible for defining and executing LINGA's product vision while leading the company's transformation into an AI-enabled product organization. This leader owns the strategy, roadmap, commercialization, and lifecycle management of the entire LINGA product portfolio, including POS, Payments, Customer Engagement, Hardware, Data, Integrations, and Platform Services. In addition, this leader serves as a critical sponsor of Artificial Intelligence across LINGA and the product development operating model, ensuring AI becomes a fundamental driver of customer value, operational efficiency, innovation, and competitive advantage. The role sits at the intersection of customer experience, commercial growth, emerging technology, and organizational transformation.

Key Responsibilities

Growth

• Accelerating product adoption and utilization
• Improving customer retention and merchant lifetime value
• Support P&L through product innovation & monetization strategies

Innovation

• Own product vision, strategy, roadmap, & prioritization across all products.
• Establishing LINGA as a competitive AI commerce platform
• Accelerating product innovation cycles
• Building differentiated merchant experiences

Execution

• Improving roadmap predictability
• Increasing product delivery velocity
• Reducing operational friction
• Improving software quality and reliability
• Partner with Sales, Marketing, Operations, Technology, and Customer Success to align investments to business goals.
• Lead product managers and product delivery functions.
• Manage prioritization of features, enhancements, technical debt, and compliance requirements.
• Own software release governance and product lifecycle management.

Transformation

• Embedding AI across every major product workflow
• Transforming the product organization through AI-enabled ways of working