Head of Member Experience Engineering — AI-Driven Care

Collective Health is hiring a Senior Director of Member Experience Engineering to lead three domains: member digital experience, advocate tooling, and contact-center experience. You’ll drive AI-enabled strategies to lower costs and raise quality in member support while shaping the engineering roadmap and leading a world-class team.

You will own the end-to-end member journey across web, mobile, and internal tools, with HIPAA-regulated data handling, security, and privacy at the forefront.