The Jackson Laboratory seeks an Associate Director of IT Service Management & Process to lead the ITSM/ITIL program and own the ServiceNow platform in a remote capacity. You will shape architecture, governance, and process design across IT, ensuring reliable incident, change, and configuration management while driving automation and continuous improvement.
You will partner with Security, Procurement, Compliance, and business owners to manage third‑party risks, and you will mentor the ITSM &
#J-18808-LjbffrHead of ITSM & Process Innovation (Remote) in bar harbor at Unknown Company
This position is listed as full time and able to be worked remotely.