Pearson is seeking a Head of IT Service Management to lead the enterprise-wide ITSM capability within the Office of the Chief Technology Officer (OCTO). This role demands deep ITIL 4 expertise, platform product thinking, and strong stakeholder influence to govern incident/change management and the ServiceNow/Atlassian toolchain at global scale.
As AI agents increasingly handle triage and routing, this leader will shape how Pearson governs autonomous actions within its service management estate,
#J-18808-LjbffrHead of IT Service Management Enterprise Platform (Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.