- Lead a global support organization spanning roughly 130 coaches and advanced support specialists across LATAM, EMEA, and APAC.
- Accountable for queue health, quality, and the wellbeing of the people who deliver it.
What You Bring:
- Built and scaled high-volume contact center or support operations across phone, chat, email, and messaging.
- Led multi-region, fully remote teams with full accountability for FCR, response times, CSAT, and retention.
- Deployed AI and automation at scale, with strong instincts for where it helps the customer and where it gets in the way.
- Annual compensation between $160,000 and $220,000 USD for US-based candidates.
- Fully paid parental leave, home office stipend, and professional development courses.
- Remote First, Remote Always culture with PTO in accordance with local labor requirements.
Cloudbeds
Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ members across 40+ countries, focused on innovation and AI-powered solutions for hoteliers.
#J-18808-LjbffrHead of Global Customer Support (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $40,950–$61,740
For context, most customer service representatives earn between $40,950–$61,740 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.