Head of Front Office — Luxury Guest Experience

The Knox, Auberge Collection in Dallas seeks a Director of Front Office to lead all front office operations, shaping guest experiences from pre-arrival through departure. The role partners with the Hotel Manager and guest service leaders to ensure seamless service, personalized interactions, and operational excellence in a luxury setting.

You will mentor the front office team, develop SOPs, monitor guest feedback, manage daily arrivals and departures, and drive guest satisfaction and financial