Head of Engineering – Intelligent Automation

Head of Engineering – Intelligent Automation

Head of Engineering – Intelligent Automation

Software Guidance & Assistance, Inc. (SGA, Inc.) provided pay range

This range is provided by Software Guidance & Assistance, Inc. (SGA, Inc.). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$200,000.00/yr - $225,000.00/yr

Direct message the job poster from Software Guidance & Assistance, Inc. (SGA, Inc.)

Software Guidance & Assistance, Inc., (SGA), is searching for a Head of Engineering – Intelligent Automation for a direct placement assignment with one of our premier Insurance clients in NYC, Holmdel, NJ, or Bethlehem, PA . NYC or NJ is preferred. Hybrid schedule.
The Head of Engineering – Intelligent Automation is the enterprise-wide owner of all legacy automation platforms across the company. This leader oversees RPA (attended and unattended), NLP systems, digital assistants, and multiple older automation technologies.
This is not a hands-on developer or UiPath implementer role. It is a large-scale people, organizational, and architectural leadership position focusing on optimizing a global engineering team, improving performance and stability, and guiding modernization of long-standing automation systems.
The ideal candidate brings deep experience leading large automation engineering organizations (30+ people), strong communication skills, and the ability to stabilize, scale, and enhance complex automation environments across a distributed enterprise.
Responsibilities
Key Responsibilities
Enterprise Automation Leadership

• Own all legacy automation systems across the enterprise, not tied to any single business unit.
• Lead and manage a 30+ person engineering organization across onshore and offshore locations.
• Drive organizational optimization, process improvement, and performance management.
• Oversee maintenance, enhancement, and stabilization of existing automation platforms.
  

Architecture & Platform Oversight

• Provide high-level architectural direction for aging and modern automation platforms.
• Ensure automation systems remain scalable, secure, and aligned with enterprise standards.
• Guide modernization roadmaps, platform rationalization, and reduction of technical debt.
• Evaluate the health and maturity of automation ecosystems and implement improvements.
  

Stakeholder Alignment & Communication

• Represent the Intelligent Automation strategy confidently to senior leadership and cross-functional partners.
• Translate complex automation concepts into clear, business-friendly narratives.
• Collaborate with product, engineering, operations, and customer experience teams to align on enterprise needs.
  

Operational Excellence

• Govern best practices for RPA, NLP, workflow automation, and digital assistants.
• Ensure automation initiatives meet regulatory, compliance, and security requirements.
• Establish KPIs and performance dashboards that reflect platform stability and business impact.
  

Required Skills
Leadership & Team Scale

• Must have led 30+ engineers across a distributed onshore/offshore model.
• Experience in coaching, restructuring, talent development, and workforce optimization.
• Proven ability to stabilize and elevate performance in large automation organizations.
  

Technical Understanding (High-Level)

• Strong understanding of the RPA ecosystem (attended and unattended), but not hands-on and not a UiPath implementer profile.
• Experience with NLP systems and/or digital assistants (preferred, not required).
• Background in system-level architecture, modernization planning, and governance.
  

Enterprise Experience

• Proven ability to manage and optimize automation platforms within large, complex enterprises.
• Telecom, insurance, and financial services experience all acceptable.
• Experience managing multiple automation technologies across business units.
  

Communication

• Must be clear, articulate, confident, with strong executive presence.
• Able to represent automation strategy and platform modernization to senior leaders.
• Comfortable influencing in complex enterprise environments.
  

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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