Bob's Discount Furniture is seeking a Director, Customer Support Operations to lead both in-house and third-party contact centers, delivering exceptional service and achieving organizational goals. This role provides end-to-end operational oversight across performance, vendor management, technology and process optimization, and team leadership to build a high‑performing, engaged culture.
You will use data and customer insights to raise KPIs, improve NPS, and ensure a world-class customer
#J-18808-LjbffrHead of Customer Support Operations & Experience in hartford at Unknown Company
- Typical pay
- $39,130–$58,290
For context, most customer service representatives earn between $39,130–$58,290 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.