Bob’s Discount Furniture seeks a Director of Customer Support Operations to lead both in‑house and third‑party contact centers, delivering exceptional service and aligning with corporate objectives. The role oversees performance, vendor management, technology, and process optimization while fostering a high‑performing culture.
The successful candidate will use data-driven insights to improve KPIs, drive agent engagement, and implement strategic initiatives across the customer support
#J-18808-LjbffrHead of Customer Support Operations & Excellence in boston at Unknown Company
- Typical pay
- $39,130–$58,290
For context, most customer service representatives earn between $39,130–$58,290 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.