toogeza, a Ukrainian recruiting company, is helping a HealthTech startup Ultiself hire a Head of Customer Support to own the global support experience. The role leads a remote, multinational team and partners with Finance to handle billing and refunds while shaping the processes, SLAs and knowledge base across all channels.
You will drive KPIs, implement AI-assisted replies and select tools (Zendesk/Intercom/Front), translating support data into product insights to boost retention and revenue.
#J-18808-LjbffrHead of Customer Support & Retention (Remote) in workfromhome at Unknown Company
- Typical pay
- $39,650–$64,580
For context, most customer service representatives earn between $39,650–$64,580 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.