Head of Customer Success — Scale Agentic CS & NRR Leadership

Pylon Labs, Inc. is seeking a Head of Customer Success to own post‑sales execution and scale a 159% NRR team across SF, NYC, and London. You’ll drive the agentic CS movement, align expansion with revenue goals, and lead a multi‑office org through strategic substitutions, while shaping industry thinking as a CS leader.

You’ll sit at the forefront of aural and experiential CS, building a durable machine for customer outcomes, and becoming a visible voice in the CS community as the company grows.