Building and leading the Customer Success function, the full-time Head of Customer Success will define strategy, oversee onboarding and retention, and drive growth initiatives for a remote team. Key responsibilities Define and own the customer success strategy, including onboarding, adoption, and retention targets Design and implement scalable onboarding programs to ensure new customers achieve value quickly Report on customer success performance metrics to company leadership and influence product decisions based on customer feedback Required qualifications 7+ years in Customer Success or a related customer-facing role at a B2B SaaS company, with 2+ years in a leadership position Proven track record of owning retention and net revenue retention (NRR) targets Experience working with mid-market and enterprise customers, including executive stakeholders Strong analytical skills to define and track key metrics such as NRR, churn, and CSAT/NPS Familiarity with customer success or CRM tools like Gainsight, Salesforce, or HubSpot
Head of Customer Success in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.