Head of Customer Success (Fully Remote)

• Lead customer success for a technical SaaS platform.
• Build leadership and scalable structures.

Responsibilities:

• Recruit and develop leaders across TAM and CS.
• Design customer journey, programs, and metrics.
• Partner with Sales, Product, Engineering, and Support.

Requirements:

• 12+ years customer-facing, 5+ in senior leadership.
• Scaled technical B2B SaaS organizations.
• Data-driven with commercial judgment.
• OTE $300K–$350K USD and equity.
• Health, parental leave, PTO.
• Remote-first, quarterly off-sites.

Not specified

The company provides a technical SaaS platform for developer tools and application security, helping customers adopt and maximize value. It is a remote-first, fast-growing technology organization focused on customer success and continuous improvement.