Head of Customer Success (Fully Remote)

• Build and lead exceptional technical account management and customer success teams.
• Own the customer journey from technical evaluation through onboarding and ongoing engagement.
• Partner with Sales on renewals, risk, and expansion opportunities.

What You'll Bring:

• 12+ years of customer-facing leadership experience, including 5+ years in senior leadership.
• Proven track record scaling technical customer organizations in B2B SaaS.
• Data-driven approach to customer health, retention, and team performance.
• Competitive salary and meaningful equity.
• Comprehensive health benefits with 99% coverage.
• Flexible time-off, paid parental leave, and remote-first culture.

Socket

Socket helps developers and security teams ship faster by automating open source security and supply chain management. Backed by $125M in funding and trusted by thousands of organizations, Socket is a remote-first company with a culture of excellence, rigor, ownership, and customer obsession.