Head of Customer Ops & Process Excellence

Tempus AI, Inc. is seeking a Director, Customer Operations to drive operational excellence across the Customer Operations organization.

You will lead the functions of Operations Enablement, Training & Knowledge Management, Launches, and Quality Assurance while building a scalable team and playbooks to support growth. The role focuses on continuous process and tool improvements, cross-functional collaboration with Sales, Product, and engineering, and delivering an exceptional customer experience