Head of Customer Journey & Audience Strategy

1-800-FLOWERS.COM, INC. seeks a Director of Customer Journey & Audience Design to transform marketing into an audience-first growth engine. This role drives audience strategy across paid and owned channels with end-to-end journey design and governance of audiences across campaigns.

You will partner with analytics, CRM, paid media, and marketing strategy teams to ensure customer-centric outcomes, retention, and long-term value. Strong leadership and data-driven decision-making are required.