Head of Customer Journey & Audience Growth

1-800-Flowers.com is seeking an experienced Director, Customer Journey & Audience Design to transform our marketing into an audience-first growth engine. You will lead audience strategy and journey design across paid and owned channels, grounded in deep audience understanding and end-to-end lifecycle insights.

This role partners with Analytics, CRM and Product to govern audiences across campaigns, and to translate data into actionable tests, personalization, and improvements in engagement,