Head of Customer Experience (Fully Remote)

• Lead customer experience strategy to drive satisfaction, retention, and repeat revenue.
• Manage and develop a customer-facing team, building scalable processes.

Operations and Technology:

• Optimize service channels and implement automation to improve efficiency.
• Develop standardized workflows and a centralized knowledge base.

Growth and Loyalty:

• Drive membership, class-pack, and loyalty program performance.
• Analyze customer data and feedback to identify improvement opportunities.

Benefits and Culture:

• Enjoy remote work, flexible hours, and paid wellness days.
• Be part of a purpose-driven, fast-growing wellness startup.

Confidential Company

A fast-growing wellness business that helps people connect, recharge, and experience well-being through community-driven activities. It is an expanding startup with a purpose-driven culture that values care, adaptability, accountability, and happiness.