Head of Customer Experience & Support (Remote)

Tekmetric is an all-in-one cloud-based software platform that helps auto repair shops run smarter, grow faster, and serve customers better. We are seeking a leader to own the quality, efficiency, and people strategy for our multi-tier support organization.

You will partner with Product, Engineering, and Operations to drive root-cause fixes, build coaching programs, and scale processes that improve CSAT and retention while maintaining key efficiency metrics.