TRIDENT SOLUTIONS in Plano, TX is seeking a Director of Customer Service to lead a 20+ person team and shape the customer experience across channels. The role focuses on strategy, structure, and continuous improvement to ensure responsive, high-quality service.
The position requires a strong track record in customer operations, a data-driven mindset, and experience with CRM platforms like Salesforce and Service Cloud. Occasional travel to Sherman, TX is expected.
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This position is listed as full time and onsite.