Head of Customer Experience & Retention (Remote)

Total Administrative Services Corporation (TASC) is seeking a Director of Customer Service to lead end-to-end customer lifecycle management, onboarding, and ongoing care across distributors, clients, and participants. This remote-eligible role requires guiding a team to deliver best-in-class service and drive retention and growth.

You will shape customer experience programs, establish service standards, and monitor metrics to ensure high performance and customer satisfaction while managing