Head of Customer Experience & Operations (Healthcare)

CSL Seqirus seeks a Director of Customer Engagement to own the customer support strategy and operating model within a highly regulated healthcare setting. You will drive cross-functional initiatives across Commercial Operations to achieve service excellence, efficiency, and revenue growth, translating data into clear executive insights.

The role covers five pillars—operating model, budget/cost management, leadership development, digital enablement, and cross-functional partnership—while building