Head of Customer Experience & Operational Excellence

4over is seeking a strategic Customer Relations Director to lead and scale our Customer Care Relations organization. This leader will guide a high-performing, multi-site team to deliver exceptional service during and after purchase, while driving satisfaction, retention, and long-term value.

Reporting to the VP of eCommerce and Customer Experience, the role emphasizes process improvement, KPI oversight, and cross-functional collaboration to sustain growth and a culture of service excellence.