Head of Customer Experience & Global Service Operations

ITW in the Welding Segment seeks a Director, Customer Experience & Service Operations to establish and lead the segment strategy for customer experience, service excellence and aftermarket growth, driving loyalty and profitable growth.

Working with VP/GMs, Sales Leaders, Service Managers, Product Management and regional teams worldwide, you will advance service standards, governance, network performance and cross-functional collaboration to deliver a differentiated, end-to-end customer