Head of Customer Engineering & AI Adoption

Aircall is seeking a Manager of Customer Engineering (Post Sales) to lead the regional CE organization, delivering smooth onboarding, activation and adoption across a portfolio of customers. You’ll supervise a team of Customer Engineers and Scaled CEs, partner with Delivery Partners, and drive health metrics and renewals with a data-driven approach.

You’ll champion AI activation, run scalable education programs, and apply global playbooks locally while collaborating with Sales, Support, Product