Head of CRM & Customer Value Management (Fully Remote)

Own customer base value and deliver quarterly targets on active customers, balance, and returning originations. Maintain the customer value model with Finance and Credit Risk; rank levers and price incentives on break-even logic. Own Braze orchestration and the decisioning layer; prove incrementality in money with holdouts. Success Factors: 8+ years in CRM/customer value, with 3+ in consumer lending or credit; built or owned an LTV/NPV model. Credit literacy and risk-based pricing; designs holdouts and reports results in incremental value. Hands-on with Braze; experience as business owner of AI decisioning is a strong plus. What We Offer: Competitive salary, 5 weeks vacation, private healthcare, hobby grant, mental health support, share options. A growth-driven environment with budget for continuous learning and a path to 1BN revenue. Bondora is a fintech founded in 2008 that provides digital borrowing and investing products to over 700,000 customers across Europe. It is a rapidly growing company with a bold vision to acquire a banking license and expand its product suite. #J-18808-Ljbffr