Head of Commercial Operations

Responsibilities:

• Lead implementation of commercial operations framework (Data Analytics, Forecasting, Sales/Business Operations, Commercial Systems/processes) to build a first-in-class organization.
• Establish and maintain analytics/operational infrastructure and processes for the commercial business.
• Partner with the Chief Commercial Officer; coordinate cross-functional initiatives, drive alignment, and serve as a central communication/execution point.
• Build and lead a high-performing, diverse team.
• Provide data-driven insights to CEO/CFO/Commercial Leadership to support current business and future opportunities.
• Partner with Marketing on promotional metrics and reporting for brand/customer segment effectiveness.
• Work cross-functionally with Sales, Marketing, Patient Services, Market Access, Medical Affairs, and Executive Leadership to achieve objectives; deliver projects on time, within budget, and to quality standards.
• Oversee forecast modeling and forecasting for Anaphylm (monthly/quarterly updates, annual updates, long-term outlook), including market data analysis (claims, demand, inventory, payer, competitive data) and competitive price tracking.
• Build HCP targeting program using analytics/CRM.
• Establish field CRM and data warehouse capabilities; manage incentive compensation design/evaluation, sales activity reporting, field force structure/territory mapping, and field force processes (CRM/expense integration, vehicle reimbursement, credentialing, policies).

Qualifications:

• Bachelor’s degree in related business or analytical field.
• Minimum 15 years in biotech/pharma.
• Experience building business operations infrastructure for product launch/commercialization; both small/emerging and mature biopharma.
• Expertise in medical legal review of promotional materials and compliance-supporting processes.
• Experience procuring/analyzing third-party data (market, competition, launch tracking, payer/market share, physician targeting, sales effectiveness) and analyzing market trends/best practices.
• Process development/project management experience in emerging/growing environments.
• Demonstrated cross-functional collaboration (Sales, Market Access, Medical Affairs, Regulatory, Clinical, Legal, HR, Compliance) and people management.
• Strong multi-project management, executive communication/influencing, and analytics passion.

Preferred:

• Master’s or advanced degree.
• Experience building a business operations team from the ground up for nimble organizations/first product launches.