Head of Client Experience & Loyalty

HDR is seeking an experienced Client Experience Director to shape our enterprise-wide program, translate client insights into action, and drive continuous improvement. You will partner with multiple business groups, operations, and marketing to elevate client loyalty and retention.

With 15+ years in the A/E/C space, you’ll lead cross-functional initiatives, coach leaders, and build CX capabilities, supported by HDR’s employee-owner model and robust benefits.