Head of Client Experience & Loyalty

HDR is seeking an experienced Client Experience Director to lead HDR’s enterprise-wide client experience program. You will translate client insights into strategic actions, manage governance, and drive continuous improvements across the organization.

The role requires navigating a global matrix and partnering with leadership to elevate client outcomes. Based in an HDR location in the US, this in-office role focuses on strategy, measurement, and people leadership to foster a client-centric