Head of Claims, Alternative Markets Division

Responsibilities

• overall management of the claims department of 54 claims professionals
• responsible for performance, development and coaching of all claims staff
• provides vision, goals, and direction
• shares accountability for claims support staff
• provides input and actively participates in divisional meetings
• partners with underwriting teams for insights regarding claims trends
• offers support and counsel for new business opportunities
• provides tactical leadership and strategic direction
• monitors and analyzes data for quality of reserving, strategies, and outcomes
• ensures claims handling complies with applicable statutes and regulations
• responsible for nurturing claims culture and maintaining employee engagement
• provides advice on resolution of claims files
• submits recommendations to Corporate Claims on cases exceeding personal authority
• works closely with senior leadership team to meet budget and performance targets
• performs other duties as assigned

Requirements

• Bachelor’s degree is required
• 10+ years of leadership experience
• significant experience in management of casualty and property claims
• experience with strategic planning and employee development
• previous experience working with multi-line claims
• particular focus in Liability, Property and Workers Comp
• significant casualty expertise is required
• strong analytical and communication skills
• ability to clearly articulate vision and objectives
• must be able to travel up to 35% of the time

Hard Skills

• claims management
• strategic planning
• employee development
• casualty claims management
• property claims management
• Liability claims
• Workers Comp claims
• data analysis
• quality assurance
• multi-line claims

Soft Skills

• leadership
• coaching
• communication
• analytical skills
• vision articulation
• employee engagement
• tactical leadership
• strategic direction
• collaboration
• accountability

Certifications & Qualifications

• Bachelor’s degree