Head of Business Operations

Main Responsibilities:

• Develop, implement, and maintain programs to ensure execution to schedule for Formulation, Filling, Inspection, and Packaging (FFIP).
• Assess and analyze operational performance vs. targets; identify opportunities to improve efficiency and productivity.
• Communicate performance metrics, KPIs, and operational insights to stakeholders and factory leadership.
• Define and manage internal factory interfaces for process hand-off, process ownership, inventory management, and business systems activities.
• Serve as the "voice of the factory" for operational performance; represent manufacturing needs externally.
• Interface with Operational Excellence, Finance, Operations, Supply Chain, and Human Resources to meet factory needs.
• Manage headcount resources (Registered Headcount, Temporary Workers, and flexible staffing) aligned with budget and evolving requirements.
• Forecast staffing needs (short- and long-term) aligned to FFIP production requirements.
• Provide FFIP capacity/capability planning, including 5-year horizon long-range planning and shop-level control.
• Oversee budget and financial updates; drive actions to meet financial targets.
• Lead strategic projects driving savings and operational excellence.
• Collaborate with support groups to ensure supply to customers.

Basic Qualifications:

• Bachelor's degree in business administration, Operations Management, Engineering, or related field (or unrelated degree with vaccine manufacturing experience).
• Master's degree highly preferred.
• 8+ years progressive experience in manufacturing operations/business operations related to pharma/vaccine manufacturing.
• Proven experience managing cross-functional relationships as a liaison between operations and support functions.

Technical Skills:

• SAP (MM/PP preferred); Microsoft Office (advanced Excel); Master Data Governance (MDG) familiarity; BI tools (Power BI, Tableau, or equivalent).

Soft Skills:

• Strong analytics/problem-solving; excellent communication; influence/negotiation; facilitation; manage multiple priorities; strategic planning with data-driven tools (e.g., Plai, GenAI).

Preferred Qualifications:

• Resource management/capacity planning or business operations leadership; AI/Data Science foundations; long-range planning and budget management; operational excellence/continuous improvement; 3P (Production Preparation Process); cost savings/efficiency wins.

Benefits (explicitly stated):

• Rewards package;
• health and wellbeing benefits (including healthcare and prevention/wellness programs);
• at least 14 weeks' gender-neutral parental leave.