Citi is seeking a visionary Head of AI Customer Experience to define products and customer journeys in an AI-first bank. This role leads strategy, roadmaps, investments and execution across engagement, rewards, lending, servicing, and intelligent interactions at scale.
You'll partner with business, technology, data, design, and operations to translate customer needs into measurable outcomes, influence senior stakeholders, and build a high-performing team that drives customer value in New York,
#J-18808-LjbffrHead of AI-Driven Customer Experience in new york at Unknown Company
This position is listed as full time and onsite.