Chewy is seeking an Associate Director of Engineering for the Customer Care Product & Engineering Team in Boston. You will lead the Agent Assist, Workflow and Tooling groups, setting the technical vision and driving delivery of scalable, reliable systems powering customer support.
You will partner with Product, Data Science, UX, and Operations to deliver AI/ML‑driven automation and enhanced agent experiences, while mentoring managers and building high‑performing teams.
#J-18808-LjbffrHead of AI-Driven Customer Care Engineering in boston at Unknown Company
This position is listed as full time and onsite.