Head of Advisor Client Experience & Service

Kestra Financial, Inc. is seeking a Director of Client Service to lead the client-facing Service contact center, overseeing Advisors, their teams, and end-investors. The role ensures timely, knowledgeable service, escalations, and quality while driving advisor satisfaction and retention across the Kestra platform.

This leadership position focuses on scaling operations, implementing workforce management, and developing leaders through coaching and succession planning in a fast-growing environment.