Head of Account Management - (Remote - UK/US)

Head of Account Management - (Remote - UK/US)

Description

For one of our clients, we are looking for a Head of Account Management - Remote within The United States , remotely from United States or United Kingdom .

As the Head of Account Management, you will be responsible for driving net expansion revenue growth, fostering strong relationships with clients, and leading a high-performing account management team. This role combines strategic planning, team leadership, and enterprise sales management. You’ll work closely with cross-functional teams such as sales, finance, and product to ensure a seamless client experience, while focusing on long-term client satisfaction and revenue expansion.

Accountabilities

• Take ownership of net expansion revenue growth and ensure account management (AM) targets are met.
• Foster and manage relationships with key stakeholders in client organizations to drive satisfaction, retention, and loyalty.
• Implement and track a referral strategy and build network effects to enhance revenue opportunities.
• Forecast AM trends and accurately predict future revenue growth (annual).
• Lead recruiting, onboarding, and training for AM talent while ensuring team success and engagement.
• Align with finance on revenue recognition and reporting, and collaborate with product and sales teams for feedback loops.

Requirements

• Minimum of 5 years of Account Management experience in a high-growth B2B SaaS startup.
• At least 2 years in a leadership or management role with a proven track record of scaling teams.
• A strong understanding and passion for crypto and basic accounting concepts.
• Ability to lead complex deal negotiations and manage enterprise sales processes effectively.
• Excellent collaboration skills with cross-functional teams (sales, finance, product) and ability to give valuable product feedback.

Benefits

• Fully-Remote / Hybrid – The choice is yours!
• 25 Days Paid Holiday + Bank Holidays + Your Birthday Off
• Earn an extra day of annual leave for every year you're at the company
• 4% Pension Contributions towards your future!
• Private Medical & Dental Insurance with Allianz!
• Attractive Maternity and Paternity Policies for your growing family
• Gym Classes or Spa Treatments with ClassPass!
• Apple MacBook Pro – The best tech at your fingertips!
• $200 Workplace Budget to create your perfect home office!
• Training and Development Budget – Invest in yourself and grow!

Seniority level: Director

Employment type: Full-time

Job function: Business Development and Sales

Industries: Information Services