Hardware Support Technician

Our client, a leading provider of hardware support services, is seeking a Hardware Support Technician to join their team. As a Hardware Support Technician (Printer), you will be part of the Technical Support Department supporting on-site hardware repair and maintenance.
Job Title: Hardware Support Technician (Printers)
Location: Baton Rouge, LA
Pay rate: $19-$25 per hour
What's the Job?

• Perform hardware repair and configuration of HP print devices, including DesignJet, A3, and LaserJet models.
• Provide technical support for Personal Systems such as laptops, desktops, POS systems, and workstations.
• Assist with installations, troubleshooting, and resolving hardware issues onsite at customer locations.
• Work collaboratively with escalation teams and technical personnel to develop effective action plans.
• Engage with customers to educate them about technology solutions, ensuring high levels of satisfaction and service quality.

• Proven experience troubleshooting hardware problems on HP print devices and personal systems.
• Strong mechanical aptitude and experience working with tools and alignment apparatus.
• Excellent communication skills, both verbal and written, especially in customer-facing situations.
• Ability to prioritize multiple activities and adapt quickly to changing environments.
• Reliable personal auto, with mileage reimbursement, and residence within 15 minutes of Baton Rouge.

• Opportunity to work in a dynamic, fast-paced environment with diverse technical challenges.
• Supportive team environment focused on professional growth and success.
• Reimbursement for mileage and flexible work schedule options.
• Chance to develop valuable technical skills and contribute to customer satisfaction.