Hardware Support Specialist
Company: Rugged Science
Department: Test
Rugged Science builds rugged computer systems for the U.S. military and some of the most innovative industrial companies in the world, and business is growing fast. We are seeking a hardworking and detail-oriented Hardware Support Specialist with a can-do attitude. Candidate must be self-motivated, work well independently and in a team setting, and have the desire to work in a fast-paced environment.
Responsibilities:
- Troubleshoot board-level issues to determine the root cause of product failure.
- Repair defective units in accordance with IPC standards.
- Utilize client management tools for diagnostic troubleshooting to quickly address customer requests remotely.
- Develop custom images per customer and product requirements (Windows and Linux).
- Work closely with the Sales Department to answer configuration and specification questions for new customer products.
- Complete functionality testing of industrial and military products.
- Assist in developing and maintaining standard test procedures for all Rugged Science products.
Requirements include:
- Associate’s Degree in Computer Science or similar major (preferred).
- 5+ years working experience in the computer industry.
- 2+ years experience troubleshooting and repairing board-level issues.
- Strong understanding of Linux and Windows.
- Experience with and knowledge of electronics and test & measurement equipment.
- Able and willing to work in a fast-paced environment as part of a close-knit team.
- IPC-A-610, IPC-A-620, J-STD-001, IPC-7711/7721 certification (preferred)
Why Join Us:
- Competitive salary and benefits package
- Collaborative and supportive team environment
- Opportunities for professional development and career growth
- Be part of a dynamic company driving innovation and customer success
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This position is listed as full time and able to be worked remotely.