Operations / Field ManagerPosition Summary: The Operations / Field Manager role is intended to drive revenue in the office and the field through scheduling, taking payments for jobs and providing field support when needed, as needed. A thorough skillset and understanding of quality work in all areas of repair, maintenance, and remolding projects are needed for success in this position.Essential Duties & Responsibilities:Ability to analyze a problem independently with strong problem-solving skills to determine a prompt solution and deliver confident estimates to customers.Ability to effectively communicate with all customers about their unique needs and document all conversations using the dispatch program.As needed, provide field support as a second hand or helping hand conducting repairs or complete projects in the trades of carpentry, flooring, drywall and appliance electrical work and other handyman work.Ability to effectively communicate with craftsmen, suppliers, property managers, commercial customers, and Ace Handyman Management regarding projects, timelines, budgets, and other relevant information critical to driving revenue.When necessary, this person must be able to act as a craftsman in the field to perform limited jobs while building rapport with our customer base and increasing scope of work to fill the schedule.Ability to validate completed jobs verifying; before and after photos, signed estimates and invoices, detailed invoice notes per job (what was done to complete the work), proper margin for materials purchased per job, order materials for jobs that need special orders for completion and taking payments.Ability to validate skills of current and newly hired employees and fill gaps in the business through an effective hiring process.Marketing responsibilities include yard sign installation, in store signage execution and BNI representation and miscellaneous marketing opportunities as they arise.Job Qualifications and Skills:Successful record of accomplishment as a Handyman or Maintenance / Facilities Manager; estimation skills and prior home inspection experience, strongly preferred.Ability to perform or coach appliance electrical, flooring, carpentry work and other handyman work.Excellent troubleshooting, analytical, and problem-solving skills.Own standard set of tools to perform all the above trades.Have reliable transportation, current auto insurance, and valid driver's license.Able to commute verbally and in writing in a timely and effective manner with a professional attitude.Great Customer Service skills with interpersonal skills to interact in a positive manner with a wide variety of different customers.Strong documentation and invoicing skills.Estimates and budget skills for repairs or project work small or large.Time management skills.Demonstrate a Professional appearance and demeanor.Able to handle conflict with customers and resolve issues to customer satisfaction.Flexible work schedule - ability to work weekends and work more than 40 hours per week when needed.Technology Savvy - Skilled using computers.Physical Demand:Exerting up to 50 to 100 pounds of force occasionally to lift, carry, pull, or otherwise move objects.Climb stairs and ladders using proper safety measures.Bending, Stooping, Twisting, and Reaching.Operate heavy machinery / trucks and trailers as needed, if needed.Work Environment:Predominantly working from office.Working from home and vehicle with a laptop and or company provided phone.Moderate noise working with power tools and equipment.Seldomly, employee will be in an environment with: Wet or humid conditions Extreme cold or hot weather.Ability to work fluctuating and flexible hours including evenings, weekends, and holidays to meet the needs of the business.Ability to work in other positions as needed to fill business needs and cover shifts within the retail operations as needed, if needed.Wage: $45000