Summary: We are seeking a hands-on IT Manager to help strengthen and scale the IT function within a rapidly growing organization. This individual will assess current processes, resolve existing IT challenges, and build a Service Desk team from the ground up to provide reliable, responsive technical support.
The ideal candidate will have strong technical expertise in Windows environments, SharePoint, and IT security, along with the leadership skills to improve operations, establish best practices, and develop scalable support processes. This is an excellent opportunity for an IT professional who enjoys being both technically involved and strategically minded, with the potential to transition into a Director-level role as the organization continues to grow.
Work Schedule:
Onsite Monday through Thursday, with the flexibility to work remotely on Fridays.
High-level job description:
Owns day to day reliability, support and operational execution for corporate technology env
High service culture
Proactively identifying and resolving operational risks before they reach leadership (end point, sso)
Come up with production plan, AV test primary/backup connectivity, backup laptops, failure scenario's, escalation tree and rehearsal schedule for companywide meetings
Owns help desk performance and employee experience
Manage ticket intake, prioritization, escalation and manage work based on SLA's
Establish knowledge base/self service
Follow through on commitments and follow up with people when they said they would
Recommend strategy for hospital technology roadmap
Recommend tools that are best for the business not just what they are comfortable with through rigorous requirements gathering and stakeholder engagement
Identify recurring problems and eliminate root cause issues
Identity/access management
Endpoint/device management
Office 365 administration
SharePoint and intranet administration
Software deployment
AI security policy enforcer
Vendor consolidation
Asset lifecycle inventory
Build contingency/runbooks
Proactively identify failure scenarios
Own incident management
Establish escalation procedures
Test business continuity scenarios
Local admin governance
Patching
Device compliance
Software controls
Access reviews
Manage and guide one individual
Build service desk as company grows
The ideal candidate will have strong technical expertise in Windows environments, SharePoint, and IT security, along with the leadership skills to improve operations, establish best practices, and develop scalable support processes. This is an excellent opportunity for an IT professional who enjoys being both technically involved and strategically minded, with the potential to transition into a Director-level role as the organization continues to grow.
Work Schedule:
Onsite Monday through Thursday, with the flexibility to work remotely on Fridays.
High-level job description:
Owns day to day reliability, support and operational execution for corporate technology env
High service culture
Proactively identifying and resolving operational risks before they reach leadership (end point, sso)
Come up with production plan, AV test primary/backup connectivity, backup laptops, failure scenario's, escalation tree and rehearsal schedule for companywide meetings
Owns help desk performance and employee experience
Manage ticket intake, prioritization, escalation and manage work based on SLA's
Establish knowledge base/self service
Follow through on commitments and follow up with people when they said they would
Recommend strategy for hospital technology roadmap
Recommend tools that are best for the business not just what they are comfortable with through rigorous requirements gathering and stakeholder engagement
Identify recurring problems and eliminate root cause issues
Identity/access management
Endpoint/device management
Office 365 administration
SharePoint and intranet administration
Software deployment
AI security policy enforcer
Vendor consolidation
Asset lifecycle inventory
Build contingency/runbooks
Proactively identify failure scenarios
Own incident management
Establish escalation procedures
Test business continuity scenarios
Local admin governance
Patching
Device compliance
Software controls
Access reviews
Manage and guide one individual
Build service desk as company grows
Hands-On IT Manager - Onsite (Denver) in denver at Unknown Company
This position is listed as full time and able to be worked remotely.