Job Details
Location: 250 - Smithfield, NC 27577
Position Type: Full Time
Salary Range: $15.00 Hourly
Job Shift: Any
Job Category: Retail
Responsibilities
- Be proficient in performing the duties and performance requirements of a Customer Service Representative (CSR) as outlined in the CSR Job Description section of the Operations Policy and Procedures Manual.
- Assist the Manager with recruiting and training new CSR candidates.
- Operate Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM, Fuel Dispensers and other equipment.
- Handle paperwork transactions as necessary and be an ambassador for SBOC/Han-Dee Hugo’s at all times.
- Address customer complaints in a professional and timely manner; demonstrate good communication skills and promote teamwork; be proficient in all equipment and all reports.
- Be mentally and physically capable of immediately activating emergency controls and alarms; handle accidental spills, fire extinguishers and emergency shut offs.
- Lead CSR’s; provide proper leadership and set a "Positive Customer Experience" tone in the store, both in the Manager’s presence and absence.
- Assist Manager with completing store paperwork, scheduling, cash and inventory controls.
- Assist with maintaining proper cash levels in the register, ATM and safe.
- Assist with making bank deposits when required.
- Assist the Manager with training CSR’s to give great customer service.
- Be in prescribed uniform with visible name tag at all times and ensure all CSR’s are in compliance.
- Perform all safety procedures, extinguish fires inside and outside, use emergency shut offs, maintain a safe work environment, recognize and respond to safety issues, and promote a culture of safety.
- Work with vendors and require Vendor Control Policies to be implemented and followed.
- Ensure store is clean and ready for inspection inside and outside, including restrooms.
- Encourage employees to upsell (suggestive selling) to optimize in-store sales.
- Attend and participate in all training meetings called by the company as scheduled.
- Ensure employees do not discuss pricing and pricing strategies with competitors or anyone outside the company.
- Complete Fuel Surveys by visiting competitor’s location; avoid telephone fuel surveys and conversations with competitors or their employees regarding fuel prices.
- Ensure no warrants are signed or criminal proceedings instigated by any employee without direct approval of the Vice President, Director of Operations or Officers of the Corporation; do not accept subpoenas or legal documents; refer any attempts to serve them to corporate offices.
- Be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
- Prior to ending the shift, verify surveillance cameras are working and recording; if red record light is off, inform Manager to investigate and reactivate.
- Maintain safety and security of all employees while on duty.
- Assistant Managers and Store Managers should avoid working together to insure proper management in store mornings and evenings.
Physical Demands and Work Conditions
- Flexible working hours with "On Call" status; may work days, nights, holidays and weekends.
- Operate equipment such as Safe, ATM, POS, and other convenience store equipment.
- Perform emergency procedures; mentally and physically able to administer them.
- Stand and walk for majority of shift; use hands, fingers, reach with arms; talk and hear.
- Climb/balance, stoop, kneel, crouch; move independently; lift up to 10 lbs routinely, up to 25 lbs occasionally, up to 50 lbs occasionally.
- Vision: close, distance, color, peripheral, depth perception, ability to adjust focus; eye-hand coordination and manual dexterity.
- Work in convenience store/gas station/cook environment with outside weather, wet/humid conditions, fumes, chemicals, heat, moderate noise.
- Assistant Manager may work part time outside of Han-Dee Hugo’s provided that position is not with competitor or in convenience store industry; scheduling and on-call requirements of 24 hours per day seven days per week take precedence over any other part time positions outside the Company.
Qualifications
- High School Diploma, GED or equivalent.
- Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
- Ability to read and interpret documents and department manuals.
- Ability to effectively and positively present information in one-on-one and small group situations to customers and other employees.
- Ability to read, write and comprehend simple instructions, short correspondence and memos.
- Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
- Ability to grasp cash and inventory control procedures and basic accounting functions.
- Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
- Some computer skills.