Seeking a specialized Halo ITSM Developer for a full-time, 6-month remote contract, this role will optimize, configure, and enhance the HaloITSM platform while acting as a technical expert on the Service Desk team. Key Responsibilities Design, build, and optimize complex, automated workflows and IT service processes within the Halo ITSM platform Tackle a targeted list of business request items to improve service delivery speed and desk efficiency Customize Halo forms, fields, queues, and SLA matrices to match specific organizational logic Required Qualifications Must have direct, hands-on development and configuration experience with HaloITSM Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.) Proven ability to translate business requirements into clean, automated technical workflows Excellent communication skills to collaborate effectively with remote service desk teams and business stakeholders Ability to work autonomously in a fast-paced, full-time contract capacity