IT Service Desk Representative (Tier 1 Technology Support)Are you passionate about helping users solve technical issues and keeping critical systems running smoothly? Apex Systems is hiring Tier 1 IT Service Desk Representatives to support technology operations for U.S. House offices in Washington, D.C. and nationwide.
This is a great opportunity to work in a fast?paced, high?impact environment supporting a wide range of hardware, software, and mobile technologies.What You'll DoProvide Tier 1 technical support via phone, chat, remote tools, and occasional on?site visitsTroubleshoot Windows, macOS, iOS, Android, printers, and peripheralsSupport Office 365, COTS applications, and House?approved softwareAssist users with VPN, RSA SecurID, Cisco AnyConnect, and secure remote accessCreate and update documentation and knowledge base articlesCommunicate service alerts and updates across multiple channelsEscalate complex issues to Tier 2 or engineering teams when neededContribute to ongoing projects and process improvementsWhat We're Looking For (Must?Haves)Experience supporting Windows, macOS, iOS, and AndroidAbility to troubleshoot PCs, Macs, mobile devices, printers, and COTS softwareStrong customer service and communication skillsFamiliarity with networking basics and TCP/IP troubleshootingExperience with Active Directory, Office 365, and mobile OS supportExperience with MDM tools (JAMF, ABM, Workspace ONE, Intune)Ability to work independently and lift up to 50 lbs when neededMust be an authorized U.S. worker and able to pass a U.S. Capitol Police background checkWork EnvironmentOn?site at the U.S. Capitol Complex in Washington, D.C.24/7 service desk with rotating shift schedules (most roles fall under Shift 1)Fast?paced, customer?focused environment supporting executive?level staffEEO EmployerApex Systems is an equal opportunity employer.
We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.