Gym Director

This position is for The Little Gym of Stratford, located at 475 Hawley Lane, Stratford, CT 06614

**Previous Experience Managing a Gymnastics Facility Is Required**

Full-time position, including at least one weekend day (Saturday or Sunday)

Benefits:

• Compensation: Competitive hourly pay ($20-$28/hr) plus performance-based bonus opportunities tied to membership growth, retention, and overall gym performance.
• Team building/development/training events
• Free team bonding events to celebrate company's milestones
• Employee discounts / Gym Service discounted for Family or Friends

Life’s too short to not work someplace awesome! If you have tons of energy, love kids, and are looking for a way to give back to your community, you may be the person we are looking for!

Job Summary:

The Gym Director is a full-time career-level position (Previous experience managing a gymnastics facility is required) responsible for the overall performance of The Little Gym location. Typically, the Gym Director reports directly to the owner of a specific The Little Gym location.

The Gym Director is responsible for driving membership growth, maintaining strong member retention, developing a high-performing team, and ensuring operational excellence. This is a hands-on leadership role that combines business management, sales, customer experience, and coaching. The ideal candidate takes ownership of the gym's success and works closely with the owner to achieve business goals.

Responsibilities:

• Teach GREAT classes based on our proven curriculum and teaching method
• Lead a team in providing outstanding customer service and membership experience second to none
• Manage day-to-day operations, ensuring the gym runs efficiently, safely, and consistently
• Hire, manage, and oversee the training of staff, including scheduling, performance evaluations, coaching, and accountability
• Maintain facility and equipment, ensuring cleanliness, safety, and compliance with company standards
• Sell The Little Gym program to new customers, including conducting introductory visits, following up with leads, and converting prospects into members
• Drive membership growth and retention by monitoring enrollment, attendance, cancellations, and customer satisfaction
• Set and achieve monthly goals for membership sales, revenue, retention, and overall gym performance
• Develop and manage class schedules based on enrollment, demand, and staffing needs
• Oversee staff scheduling, payroll hours, and labor costs to ensure efficient operations
• Handle parent concerns, customer complaints, and membership issues professionally and proactively
• Ensure consistent delivery of The Little Gym curriculum and teaching standards through regular class observations and instructor feedback
• Plan, promote, and oversee birthday parties, camps, special events, and community activities
• Build relationships with local schools, daycares, and community organizations to increase brand awareness and enrollment
• Monitor key performance indicators (KPIs), prepare regular performance updates, and communicate results and opportunities for improvement to the owner
• Ensure compliance with safety procedures, emergency protocols, and applicable company policies
• Take ownership of the overall member experience, from the first inquiry through ongoing membership

Qualifications:

• A background in child development, physical education, and/or gymnastics
• Customer service experience, including sales and customer relationship management
• Minimum 2 years of experience managing a gymnastics facility (required)
• Excellent time management skills
• Strong leadership skills with experience hiring, training, motivating, and managing a team
• Proven ability to drive membership sales, meet performance goals, and improve customer retention
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Comfortable using scheduling, customer management, and reporting software
• Excellent communication and problem-solving skills, including the ability to handle challenging parent and employee situations
• Ability to work a flexible schedule, including at least one weekend day
• Great attitude and strong work ethic
• Love to have fun and not only smiles easily but finds joy in making others smile

Why is The Little Gym a great place to work?

• Strong sense of fulfillment
• Keep fit as you work
• Fun, high-energy work environment
• Competitive compensation
• Comprehensive ongoing career training
• Excellent opportunity for career growth and advancement

Company Overview:

With more than 300 locations across the globe, The Little Gym is the world’s premier enrichment and physical development center for kids 4 months through 12 years. For over four decades, The Little Gym has helped millions of kids experience the thrill of achievement, develop new skills, and find new confidence through a variety of gymnastics-based programs. Parent/Child, Pre-K, and Grade School classes are all taught in a clean, fun, safe, and nurturing environment, which encourages children to develop at their own pace.

As a part of The Little Gym team, you will be part of a family dedicated to the growth and development of children all over the globe. If this sounds like the job you’ve been dreaming about, what are you waiting for? We’ve been waiting for you!

• All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to The Little Gym Franchising Corporate.