Resolving customer service issues for travelers, the full-time Guest Services Specialist will assist guests on tour and address post-tour concerns while working remotely within the United States or Canada. Key responsibilities Resolving service issues for customers on tour to minimize post-tour complaints Maintaining customer satisfaction by clarifying complaints and providing effective solutions Identifying trends and quality issues through data collection and analysis for management review Required qualifications Minimum of one year experience in a customer service problem resolution role, preferably in a call center Associate's degree or equivalent experience in customer service, sales, or the travel industry Proficiency in various computer applications, including Microsoft Office and reservation systems Ability to type at least 35 words per minute Product knowledge of the Globus family of brands' services and policies is preferred