Guest Services Representative (Concierge)The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members.
In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplain and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.Entity: Medical University Hospital Authority (MUHA)Worker Type: EmployeeWorker Sub-Type: RegularCost Center: CC CHS - Guest ServicesPay Rate Type: HourlyPay Grade: Health-19Scheduled Weekly Hours: 40Education: High School Degree or Equivalent Work Experience: 0-6months.Mobility & Posture: Standing: Continuous, Sitting: Continuous, Walking: Continuous, Climbing stairs: Infrequent, Working indoors: Continuous, Working outdoors (temperature extremes): Infrequent, Working from elevated areas: Frequent, Working in confined/cramped spaces: Frequent, Kneeling: Infrequent, Bending at the waist: Continuous, Twisting at the waist: Frequent, Squatting: FrequentManual Dexterity & Strength: Pinching operations: Frequent, Gross motor use (fingers/hands): Continuous, Firm grasping (fingers/hands): Continuous, Fine manipulation (fingers/hands): Continuous, Reaching overhead: Frequent, Reaching in all directions: Continuous, Repetitive motion (hands/wrists/elbows/shoulders): Continuous, Full use of both legs: Continuous, Balance & coordination (lower extremities): FrequentLift/carry 50 lbs. unassisted: Infrequent, Lift/lower 50 lbs.
from floor to 36": Infrequent, Lift up to 25 lbs. overhead: Infrequent, Exert up to 50 lbs. of force: FrequentVision & Sensory: Maintain corrected vision 20/40 (one or both eyes): Continuous, Recognize objects (near/far): Continuous, Color discrimination: Continuous, Depth perception: Continuous, Peripheral vision: Continuous, Hearing acuity (with correction): Continuous, Tactile sensory function: Continuous, Gross motor with fine motor coordination: Continuous, Olfactory (smell) function: Continuous, Respirator use qualification: ContinuousWork Environment & Conditions: Effective stress management: Continuous, Rotating shifts: Frequent, Overtime as required: Frequent, Latex-safe environment: Continuous